FAQ
AI batch coding, pricing, credits, and international billing
What is AI-assisted qualitative coding?
QualiCode helps researchers and analysts classify large batches of short text snippets using AI. You define a coding scheme with categories, criteria, and allowed values; the platform sends each snippet to an AI model and returns a classification with confidence and reasoning. This speeds up qualitative content analysis while keeping your scheme and results under your control.
What types of text can I classify with QualiCode?
QualiCode is built for short texts such as customer reviews, job postings, media summaries, survey open responses, and similar snippets. Each row in your upload is treated as one item to code against your categories — for example sentiment, text type, or whether a technology is mentioned.
What file format does QualiCode accept?
Upload an Excel file (.xlsx) with one snippet per row. Each row needs a text column named description and a label column named title or id (for example a row number or snippet identifier). You also select a coding scheme and AI model before starting a run. When processing finishes, you can download the coded results as an Excel file.
Why are prices shown in USD?
QualiCode is built for international use. Our AI provider (OpenAI) bills API usage in US dollars, and we charge credit packages in USD through Stripe for consistency. This keeps displayed prices aligned with what you pay at checkout and with our underlying costs.
What are credits?
Credits are the unit we use to meter AI processing on the platform. When you run a classification job, credits are deducted based on your file size, number of categories, and the model you choose. You receive starter credits when you sign up and can buy additional packages from your dashboard.
How is the cost of a run calculated?
Before you start a job, we estimate the required credits from your Excel file, coding scheme, and selected model. The estimate includes token-based API costs (with a markup) plus a small fixed service fee per run. The exact formula uses current model prices from our provider. You see the estimated credit cost before confirming the run.
I pay in euros or another currency — what happens?
Checkout is processed in USD. If your card is issued in another currency (for example EUR), your bank or card issuer typically converts the amount at its own exchange rate and may add conversion fees. The amount on your bank statement may therefore differ slightly from the USD price shown on our site.
Does the exchange rate affect how many credits I get?
No. Credit packages grant a fixed number of credits regardless of your local currency. Exchange rates only affect what your bank charges you in your home currency when paying in USD.
Can credit usage or package prices change over time?
Yes. If our AI provider changes its USD prices, or if we adjust packages or pricing settings, run costs or package prices may change. We may update prices on the website and in your dashboard. Purchases already completed are not retroactively changed. Significant changes will be reflected in our Terms of Service and on the pricing page.
Is 1 credit equal to one US cent?
Credits are an internal billing unit, not a currency. Run costs are derived from USD API pricing, but the number of credits charged per job also includes markup and a per-run service fee. Package prices (e.g. 1,000 credits for a listed USD amount) are set separately and are meant as prepaid bundles for using the service.
Where can I find legal information about payments?
Payment terms are described in our Terms of Service. Company and contact details are in the Legal Notice (Impressum). For privacy-related questions, see our Privacy Policy.
Still have questions? Contact us at info@sonja-berger.org. See also our Terms of Service and Legal Notice.